![]() ![]() After two hours I had to start getting ready for a business event and had to put the Do not disturb on. I called the front desk again and asked it be cleaned asap. When I returned the next afternoon the only thing housekeeping had done was make my bed. I called the front desk and asked they make sure it was cleaned well when housekeeping stopped buy. Above the bathroom mirror was full of black cobwebs and dust. The shower had what I believe was lipstick smeared on one shower wall, the other shower wall was slimy with soap. The side of the closet had white splatter marks of something all over the side. Both nightstands were dusty and had marks from previous drinks and/or food marks on them. When I returned later that night I noticed how filthy the room was. On top of that, if you are looking to reach Harrah’s by their phone number, operators are only available during the limiting hours of 12pm to 6pm EST.Arrived with not much time to settle before having to run off to the start of my conference. Email is a thing of the past, and in order to compete with the existing casinos, Harrah’s should strongly consider adding a Live Chat feature. According to their main contact page, emails have a 72 hour estimated response time. Truthfully, the fact that email contact is the only 24/7 option is quite disappointing at this day and age. If for some reason you are not able to find the answer to your inquiry on the FAQ’s, at the bottom of each snippet is a “Contact Us” link which will automatically direct you to a formatted email within their platform. There is also a search feature once you get to the FAQ’s, but the search feature doesn’t seem to live up to it’s potential. To make up for their lack of customer service options, they do have a pretty extensive FAQ section with links. Unlike their competitors, Harrah’s Casino does not have many different customer service options. ![]()
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